Frequently Asked Questions

Modern EV batteries are designed to retain at least 70–80% of their original capacity after 8–10 years or 160,000–200,000 km. Most manufacturers warrant the battery for 8 years / 160,000 km. Real-world longevity depends on charging habits, temperature exposure and usage patterns. Avoiding frequent fast-charging, keeping the battery between 20–80% and minimising extreme heat exposure can significantly extend battery life.

State of Health (SoH) is a percentage that measures your EV battery's current capacity relative to its original factory capacity. An SoH of 100% means the battery is as-new. An SoH of 80% means it retains 80% of its original charge — so a 400 km range car would now offer approximately 320 km. Monitoring SoH helps you plan battery maintenance and predict replacement timelines. Our battery diagnostic service provides a precise SoH reading and detailed cell analysis.

Key warning signs include: significantly reduced range (more than 30% below original), longer charging times than before, uneven charging behaviour (e.g. stops at 80% unexpectedly), battery warning lights on the dashboard, or unusual heat from the battery area. Our battery health diagnostic service gives you a precise SoH reading and a clear recommendation — whether that's cell balancing, reconditioning or full replacement.

Yes, in many cases. Battery degradation is often caused by cell imbalance rather than actual cell failure. Our cell balancing and BMS recalibration service can restore 5–15% of lost range in many cases. For packs with more significant degradation, we offer module-level replacement — replacing only the weak cells rather than the entire battery pack — which is substantially cheaper than a full replacement.

Charging time depends on charger type and battery size:

🔌 3.3 kW home socket: 8–14 hours for a full charge
⚡ 7.4 kW AC wallbox: 4–6 hours
🚀 50 kW DC fast charger: 40–60 mins to 80%
⚡⚡ 150 kW+ DC ultra-rapid: 15–25 mins to 80%

We recommend daily home charging to 80% using a wallbox for the best balance of speed and battery health.

Start with these checks: (1) Ensure the cable is fully seated in the port. (2) Confirm the charger is powered. (3) Check the charge port for debris or damage. (4) Try a different charger. (5) Restart the vehicle. If the problem persists or you see a charging fault warning light, call our 24/7 emergency line: +91-98765-43210. Common causes include a faulty onboard charger (OBC), damaged charge port, blown fuse or BMS fault — all of which we can diagnose and repair.

Occasional DC fast-charging is fine and will not damage a modern EV battery significantly. However, frequent fast-charging as the primary method can accelerate battery degradation by 3–5% more per year compared to AC slow-charging. Our recommendation: use your home wallbox as your primary charger (80% or less), and reserve DC fast-charging for road trips. Avoid charging to 100% daily — 20–80% is the sweet spot for long-term battery health.

EVs require significantly less servicing than petrol/diesel cars. We recommend:

📅 Every 12 months / 15,000 km: Basic health check (battery SoH, brake inspection, tyre rotation, cabin filter)
📅 Every 2 years: Comprehensive diagnostics including full battery analysis, software update, brake fluid and drivetrain inspection
📅 Every 4–5 years: Battery coolant flush, heat pump service

Our pricing is fully transparent:

💰 Essential Check: ₹1,999 — battery SoH, DTC scan, visual inspection
💰 Complete Care Service: ₹4,999 — full battery diagnostics + charging + motor + software + brakes
💰 Annual Plan: ₹9,999 — two full services + priority booking + emergency callout

Specific repairs are quoted separately. We always provide a written estimate before any work begins — no surprises.

No. Under Indian consumer protection law, servicing at an independent specialist does not void your manufacturer's warranty, provided OEM-standard procedures and quality parts are used. Our technicians follow factory service protocols and document every job. We use genuine OEM parts or certified equivalents. We can also provide a service record for your vehicle that any authorised dealer will accept.

We strongly advise against it. EVs operate at high voltages (300–800V) that are potentially lethal if mishandled by an untrained technician. Beyond safety, EVs require specialist diagnostic software, EV-specific torque tools and battery handling procedures that general mechanics simply don't have. Incorrect handling can void warranties, cause battery damage and create safety hazards. Always use an ASE EV-certified centre like EnliteEV Care.

We service 50+ EV models including:

🚗 Tata: Nexon EV, Tigor EV, Punch EV, Curvv EV
🚗 MG Motor: ZS EV, Comet EV
🚗 Hyundai: Kona EV, Ioniq 5, Ioniq 6
🚗 Kia: EV6, EV9
🚗 BYD: Atto 3, Seal, e6
🚗 Tesla: Model 3, Model Y
🛵 Ola Electric, Ather Energy, TVS iQube, Bajaj Chetak

If your model isn't listed, call us — our diagnostic tools cover most EVs on the Indian market.

Yes — significantly so. EVs eliminate: engine oil and filter changes, spark plugs, timing belts/chains, exhaust systems, clutch repairs and transmission fluid changes. Brakes also last 2–3× longer thanks to regenerative braking. Industry data shows EV servicing costs 30–40% less annually than an equivalent petrol car. The one major potential cost is battery maintenance or eventual replacement, but modern batteries are lasting far longer than early estimates.

Yes! EnliteEV Care offers free doorstep vehicle pickup and drop-off in Bengaluru, Mumbai and Hyderabad. For certain services like software updates and minor diagnostics, our mobile technicians can visit your home or office. Major repairs require the vehicle at our service centre. Simply select "doorstep pickup" when booking online or call us at +91-98765-43210.